Navigating your way through the CPA exam is difficult. It’s even harder if you have to do it by yourself. Having someone who can explain the process to you and help you stay on track while you are going through your review course could save you tens of hours of study time.
That’s why it’s so important to get a CPA review course with excellent student support. Sometimes you need help with understanding a topic or concept and other times you need help simply staying motivated.
Different CPA review providers offer different levels of customer and student support, so it’s important to keep that in mind when you are picking out the right study guide for you. In this post, I’ll discuss the different support levels for each of the most popular CPA prep courses and what you can expect from each company.
That way you can get the level of support you will need to pass the exam your first try.
- 1.Becker CPA Review Course Endorsed by Big 4 Accounting Firms
- 2.Surgent CPA Prep Course Best Technology + Save $1,100
- 3. Wiley CPAExcel Review Course Best Instructor Support
- 4.UWorld Roger CPA Review Courses Best for Engaging Video Lectures
- 5.Gleim CPA Review Course Most Task-Based Simulations
Which CPA Study Materials Have the Best Student Support?
UWorld Roger CPA Homework Help Center
UWorld Roger’s student support is similar to Wiley’s student discussion board. Their homework help center is kind of a forum filled with questions from past and current students answered by Roger’s expect CPA exam staff. I know what you are thinking. No, Roger does not sit on these forums and answer your questions, unfortunately. It would be kind of cool to ask him questions directly though.
This resource is pretty extensive, but it runs into the same problems that Wiley’s forum does: time delays. Most questions are answered within 24-48 hours, so if you are stuck on a topic right now, you will either have to look through tons of forum posts to find a similar question or wait a day or two to get a response.
Also, most of the expert responses seem to be simple and not very detailed. Sometimes a short answer is adequate or even preferred. Other times, it just doesn’t cut it.
That being said, this is a thorough resource that should answer pretty much all of your questions while you go through the Roger CPA review course, but it doesn’t give you instant feedback or answers.
Wiley CPAexcel Student Support
Wiley’s student support is divided into two different sections: live chat and student discussion boards. The live chat is focused on customer service, while the discussion boards are focused on student support.
The live chat feature allows you to instant message a customer support person any time during business hours, but this feature isn’t really intended for CPA exam support. This is really meant for technical support for the course. So, if you have a question about how to set up a quiz or something, you can use this feature.
The student discussion board is like a forum inside of the CPAexcel platform when you can read topics that other candidates and students have posted as well as post your own questions. These questions are then answered by other students or Wiley’s staff and instructors. This typically isn’t the fastest way to get a response because it usually takes a day or two or three for an instructor or staff member to reply to your question. Thus, if you are struggling with a difficult CPA exam concept, you probably won’t get an answer that day.
Wiley doesn’t have the greatest student support, but it more than makes up for it with their actual course features. The course is so easy to use and full of detail that you probably won’t have many questions about the exam. But, if you think you will need a lot of 1-on-1 support and guidance, this might not be the right course for you.
Surgent CPA Success Coaches
Surgent is a company that comes from the CPE world doing live professional CPE webinars that deliver instant feedback to participants. They’ve taken their 20 years of customer support experience with professional CPE and applied it to CPA exam student support. Needless to say, it’s top notch.
Surgent CPA has several different CPA experts on staff that act as coaches for you once you start using their review course. You can contact your coach at any time by simply emailing them your question directly. You might be thinking that you’ve emailed other companies’ support staff before and had to wait days to hear a reply.
This is not the case with Surgent. Their student support typically emails back a fairly detailed answer within a few hours. That’s pretty awesome! You can also request a 1 – on – 1 coaching session where your coach will help you create a study plan, set up a study schedule, and answer any exam topic questions you might have.
This is a pretty powerful resource and a great way to prepare for your exam.
Get Discounts On CPA Review Courses!
Save $1,100 off Surgent CPA Ultimate Pass
Cyber Monday Sale! Save $1,000 off Wiley CPAexcel Platinum
Cyber Monday Sale! Gleim CPA Premium Review Discount –
Cyber Monday Sale! Save $543 – Fast Forward Academy
Save $700 on the Becker Premium CPA Review Package.
Save $250 off on the Becker CMA Advantage Bundle
Save $550 off on the Becker CMA Pro Bundle
Cyber Monday Sale! Save $550 off Wiley CMAexcel Platinum
UWorld Roger CPA Review Save $570 off Premier!
UWorld Roger CPA Review Save $400 off Premier!
Becker CPE: $200 off Prime, 25% off all courses
Save 20% Off Surgent CPE Unlimited Packages
Save $300 off the Becker Advantage Bundle.
Lambers CPE: 20% off 2-Year & 10% off 1-Year
Surgent EA Ultimate Pass Review Coupon – Save $250
Surgent EA Premier Pass Coupon – Save $140
$509 off Surgent CMA Ultimate Pass Review!
$50 Off Single Part Becker Review Courses
Cyber Monday Sale! Gleim CMA Premium Review Discount –
PPI2PASS Save $500 off PE Exam Review Courses
Save $500 off FE Exam Review Courses
Save 15% OFF PPI2PASS SE Review Material Discount Code
Save 15% OFF PPI2PASS PE Review Material Discount Code
Save 15% OFF PPI2PASS FE Review Material Discount Code
Get School of PE PE/SE/FE Engineering Courses
Cyber Monday Last Chance Sale! Save 25% OFF Aceable
Up to 20% OFF Mbition Real Estate Appraisal, Home
Save 10% off McKissock Learning Appraisal Education, Home Inspection.
Cyber Monday Sale! Save 40% off The CE Shop
Save 40% OFF Prep Agent Real Estate Course!
10% Off AYPO Real Estate
Save $1,000 off Surgent CPA Premier Pass!
Save $700 off Surgent CPA Essential Pass!
PM PrepCast CAPM Discount
$200 off Surgent CMA Review Premier Pass
$150 off Surgent CIA Review Course
Save 10% off Wiley CIAexcel Review Course
Get $400 OFF CMA Exam Academy!
Cyber Monday! Save 70% on Grey Campus Self-Learning Courses
Save 10% on Grey Campus Self-Learning Courses
Save 10% on Grey Campus Live-Online and Live
Cyber Monday! Save 20% on Grey Campus Live-Online and
The Agile PrepCast Elite for PMI-ACP Discount
Surgent EA Premier Pass Coupon – Save $140
Cyber Monday Sale! Save $157 Gleim EA Review
Lambers EA – Save $300 & 1-Year FREE CE
Lambers EA 1-Year FREE CE
Brain Sensei $50 OFF PMP Course!
Brain Sensei $50 OFF CAPM Course!
10% off Exams PM PMP & CAPM Courses
Save $300 off Edumind PMP/CAPM Review
Save $300 off Edumind PMP Review
Save $200 off Dooey.org PMP/CAPM/PMI-ACP/Lean Six Sigma Review Courses!
Cyber Monday Sale! Edumind ARE Review 65% off
Save $300 off Blueprint LSAT 12-month Self-Paced
Save $200 off Blueprint LSAT 6-month Self-Paced
Save $100 off Blueprint LSAT 3-month Self-Paced
LSATmax only $67/month
Save up to $384 off LSATmax Courses
10% OFF Alpha Score LSAT Coupon Code
Princeton Review Ultimate LSAT Coupon – Save $300
Save 10% off Wize LSAT Exam Review
Save 10% off LSAT Lab
Save $120 On Kaplan LSAT
10% OFF ExamsPM Offer (PMP or CAPM Certification)
$87/month Master of Project Academy PMP and CAPM Courses!
Save 15% off Velociteach PMP, CAPM, PMI-ACP Classes
Save 10% off Crushendo Bar Prep Products
Save 10% off Bar Prep Hero Bar Review Products!
Save 10% or up to $100 off Quimbee Bar
Princeton Review Ultimate GMAT Test Prep Promo Code –
Save $90 on Kaplan DAT
Save 10% off Wiley CFP Review Course
Save 10% off Wiley CAIA Review Course!
Save 10% off Wiley CMT Review Course
Save $200 off Prep Expert PSAT 4-Week Course!
Save 10% off Wiley FRM Review Course
Save 20% off Analyst Prep CFA/FRM Review
Princeton Review CFA® Coupon – Save $200
Cyber Monday Sale! Save $500 off Wiley CFA Platinum
Cyber Monday Sale! $238 Off Gleim CIA Review Discount
10% off Achievable Series 7 Exam Review
Save 20% Off Surgent SIE Essentials Pass
10% off Achievable SIE Exam Review
Save 10% off Series Exam Prep at Securities Institute
Save 20% off Securities Training Corporation
Save 10% off ExamFX Securities Exams
UWorld Roger CPA Financing Offer
Surgent CPA 5-Day FREE Trial Offer
Princeton Review Ultimate ACT Test Prep Promo Code –
Princeton Review Ultimate DAT Test Prep Promo Code –
$200 Off Prep Expert SAT Courses!
$200 Off Prep Expert SAT Courses!
$200 Off Prep Expert ACT Review Course!
$200 Off Prep Expert ACT Review Course!
20% off OnCourse Learning Continuing Education
Save 20% Off All New License and Exam Prep
Save 20% off OnCourse Learning Mortgage Education
Yaeger CPA Student Support
The student forums are found in the MyYaeger student portal and are filled with questions from past CPA exam candidates. This forum works the same way other companies’ forums work with one big exception. It’s only a student forum. This means that the Yaeger instructors don’t monitor it or actively answer the questions in it. Although there is a lot of good information in the forum, it tends to be the blind leading the blind.
The more useful resource is the access to Yaeger instructors. You will be able to email the instructors directly with your questions about the exam materials and your study process as a whole. This is a huge resource, although some people have complained about the timeliness of their responses.
Either way, this is a great resource. No other course gives you direct access to the actual CPA study material lecturers and presenters like Yaeger does.
Gleim CPA Student Support and Personal Counselors
When you sign up for a Gleim course, you are automatically assigned to a personal counselor. This person will email you to keep you on track and help motivate you while you are going through your study process. If you get behind, he or she will send you a helpful reminder that you need to pick up the pace. 🙂
This level of support is really helpful, but what’s more helpful is their ask the experts section in the course itself. This section allows you to submit a question to all of the Gleim counselors and get a detailed response within a few hours. Yup, that’s right, a few hours.
These responses tend to be just as detailed and helpful as the Gleim course itself. Thus, you can expect your question to be fully explained in detail with helpful examples. No other course is quite as detailed as Gleim is, so if you feel like you will need a lot of explanations about topics and concepts, this is definitely the right course for you.
Fast Forward Academy CPA Student Support
Fast Forward Academy offers several personal student support options. First, similar to other companies, when you sign up for your FFA course you will be assigned a counselor. This person will help you track milestones in your course and remind you when you need to step up your studying game.
The second support option is a student community. This acts much like a forum where you can post questions about the exam or your study process in general. Unlike other forums, Fast Forward Academy actually monitors and replies to students questions. It’s not uncommon for the expert FFA staff to reply to questions within a few hours. You can expect to have an answer from a qualified person within a day, however.
Thus, FFA implements the best of both customer support models. You have a personal counselor for 1-on-1 inquires and a curated forum for general questions.
Which Company provides the Best CPA Candidate Support?
Unfortunately, there isn’t one company that provides the best CPA exam support. They all have different pros and cons. Some companies are better at some things while others are better at other things.
It’s more important to look at what you want out of a support system and who provides that rather than looking at who has the “best overall support.” Here’s a list of the important categories.
Most Detailed Answers
Gleim, by far, provides the most detailed answers to your questions. If you feel like you will need a lot of explanation, you should go with Gleim.
Fastest Answers and Responses
Surgent seems to have the fastest response time out of any company. Obviously, this could change in the future, but right now Surgent is your best bet to get quick replies to your questions.
Direct Instructor Support
Yaeger is the only company that offers direct support from their lecturers, instructors, and presenters. Other companies employ their staff and internal CPA experts. If you want to talk directly to the course lecturer, Yaeger offers that.
Most Useful Forum and Community
Roger CPA offers the best forum because it’s monitored regularly by their expert staff and it’s easy to use. Your questions will be answered relatively quickly and you will have access to past student questions and answers as well.